Return and Refund Policy
Returns
We offer a 60-day return policy, giving you 60 days from the date you receive your order to request a return.
To be eligible for a return, your item must be in the same condition as when you received it: unworn, unused, with original tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.
For hygiene reasons, socks that have been worn, washed, altered, damaged, or show signs of use cannot be returned or exchanged.
Please note that return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service. Items returned without first contacting us and receiving return instructions will not be accepted.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@fitryn.com.
To qualify for a refund, returned items must be unused, unworn, undamaged, and returned with their original tags and packaging.
Damaged or Incorrect Items
Please inspect your order immediately upon delivery.
If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible so we can evaluate the issue and provide an appropriate solution.
Non-Returnable Items
We cannot accept returns for:
- Socks that have been worn, washed, altered, or damaged
- Items showing signs of use
- Products returned without original tags
- Products not returned in their original packaging
- Personalized or custom-made products (if applicable)
If you're unsure whether your item qualifies for a return, please contact our support team before sending it back.
Exchanges
If your item arrives damaged or defective, we'll gladly replace it with the same item at no additional cost.
For all other exchanges, we recommend returning the original item (if eligible) and placing a new order.
Gifts
If your purchase was marked as a gift and shipped directly to you, you'll receive a store credit once the returned item has been received and approved.
We'll send your gift credit by email.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason, provided the item is unused, unworn, with original tags attached, and in its original packaging.
Proof of purchase is required.
Policy Updates
We reserve the right to update or modify this Return & Refund Policy at any time. We encourage customers to review this page before making a purchase. By purchasing from Fitryn, you agree to the terms of this Return & Refund Policy.